Online community expert Venessa Paech leading Hack Day event in 2015

I’m Venessa (with an ‘e’) Paech (sounds like cake). I grew up in Australia’s Northern Territory, travel the world as much as life and work permit, and am currently based in Melbourne, Australia.

This blog is mainly about online communities. A place to put things for safe keeping and a place to find me. I hope you’ll find content that feeds your own practices, dreams or ravings.

I hold an MA in Creative Media with a research focus in digital ethnography from the University of Brighton (UK) and a BFA from New York University in Theatre. Because life’s a stage, after all.


Currently I’m the online community manager for Australia Post. Other roles have included Director of Content and Inbound for Green Hat, Australia’s leading B2B digital marketing group; Global Communications Manager for Envato; Senior Manager for Community & Content Strategy at Australia’s leading property media company REA Group (; Head of Community at Lonely Planet; and Managing Editor of Arts Hub (one of Australia’s earliest and most successful start-ups).

I’m the co-founder of Swarm, Australia’s national conference for online community managers and I’m a speaker and educator on online communities, social media, content and our digital lives.

I’m a working choreographer and have been known to hit the stage to belt out some tunes here and there.


Keynote at Media140 Perth on Community Commerce

My passion for communities was firmed via many wonderful years participating in BBS, newsgroup and IRC groups in the early 90s. I’m a sucker for all things 1980’s, love a good board game, am a proudly curious wanderer…

Oh and you won’t find a bigger Back to the Future fan in the multi-verse. (No really. I became ordained just so I could perform a marriage of two fellow fans on the steps on the actual Clock Tower on the actual day Marty travelled to the future).

I love working with passionate, collaborative people who ask provocative questions and interrogate the status quo.

If you’d like to book me, connect with me, or learn more about my services:

Email me nessa.paech – at –

Tweet me @venessapaech

Introduce yourself on LinkedIn


Opening proceedings at a Hack-a-thon for REA Group (with CEO Tracey Fellows).


6 thoughts on “About Venessa

  1. Hi Ruth, As you might expect, I’ve been watching with interest and concern. I’m waiting until the team there sort out what they want to do before posting any detailed commentary. I will say I feel very sad about it all. Many thousands of amazing members (and community managers and moderators) built something unique and great, and it’s extremely disheartening to watch that wink out of existence.

  2. There are a lot of women travelers branch members who are feeling very shut out and shut down, not to mention all the people who want to travel or who have info in their pms they want to access. A wee bit of warning would have been nice, at least! Hope the new year brings it back! Thanks for all you did when you were there. cheers from Ruth, once in China, back in Canada, missing travel.

  3. Venessa, we exchanged a couple of emails in 2010 when I wrote an article for LP. I thought of you when the curtain came down on TT and am glad to hear you are no longer there, although you must know a lot of people who are. Talk about throwing out the baby with the bath water. Whatever faults it had, that was the most informative, honest travel forum on the internet. It was a community with relatively few village idiots or nasty knaves and we usually took care of them ourselves. Spammers didn’t last long. It should come back but come back with an apology to all those who spent their own time and dime giving better and more detailed information than any guidebook is capable of giving. There. I feel better for that.
    (vnrose, Chile)

  4. Hi Venessa. Just wondering whether you have any further insight, now that TT has been open (on a limited basis and with no explanation whatever as to causes or objectives) for nearly a month. It’s a very sad state of affairs, and makes previous upheavals at TT (all of which were better explained) seem extremely minor by comparison.

  5. Another one wishing that you were still at LP and fighting the community’s corner.It’s been painful to lose friends, and all the PMs that good people sent to support me through my husband’s illness and death. It was an astonishingly thoughtless decision by whoever made it.
    I’m curious to know what instigated the whole thing.

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