Silence & the value of ‘slow’ community

Sitting here watching the dramatic siege in Sydney's Martin Place unfold with the rest of Australia and many around the world, it's impossible to avoid the social media noise. It's still humming. It's speculative, occasionally hate-filled, intermittently impassioned. If you turn off your devices (and good luck with that), it follows you to the news. It's prompted me to … Continue reading Silence & the value of ‘slow’ community

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Facebook goes back to the future with Rooms

Pseudonymity in online community received a boon last week from an unlikely source. Facebook, King of 'real name to rule them all' culture online, launched a beta version of a new app called Rooms that lets users create a virtual chat community around any topic they want using a pseudonym - and without a Facebook … Continue reading Facebook goes back to the future with Rooms

Are you too old to be a social media manager?

The myth of the digital native has been soundly debunked, but the final nail in its coffin may well be Cathryn Sloane, unwitting poster child for the worst of Gen Y cliches. Cathryn's post 'Why Every Social Media Manager Should Be Under 25' enthusiastically makes a case for its self evident title, predictably spinning up a … Continue reading Are you too old to be a social media manager?

8 reasons Ops & Community Management should be strategic allies

Last night I gave a presentation to the DevOpsMelb meet up about the overlap between community management and ops. I have many friends who work in ops or as developers, and as a community thinker, I've been interested by the DevOps movement for some time. You can read more about it here, from the godfather of … Continue reading 8 reasons Ops & Community Management should be strategic allies