In the last decade we've seen a not so subtle push toward "real name" culture by online giants like Facebook and Google. These businesses monetise your data, so the more they can quantify and attribute, the richer their offering and profit margins. It's a legitimate business model, but has nothing to do with building or managing great online communities. Anonymity … Continue reading Why anonymity matters in online communities
Communities aren't democracies by default. They're governed by a social rules and norms - whether publicly stated and consistently enforced, or organic and unspoken. If you want to build a successful community, you should be aiming for the middle of those two poles: A conduct framework that is relevant and real to your community members, and … Continue reading Your community needs censorship
I was asked for five tips on community governance by the lovely April Allen, over at Knowledge Bird. Here they are. 1. Self-moderation is a myth Some communities are proactive in regulating tone. Usually these are communities that have been around for some time, and have had a chance to establish a sense of group identity. But even … Continue reading 5 tips for community governance
1. Everybody wants one for a present. 2. Too many are abandoned after the infatuation wears off. 3. They need help with the basics (nourishment, safety, companionship) 4. If you forget those basics, they will cry, or bite you when you least expect it. 5. You don’t choose them, they choose you. 6. You never … Continue reading 10 reasons online communities are like kittens
swarm co-chair and good friend Alison Michalk and I have long talked about the need for a survey of online community professionals in the Australian and New Zealand region. Thanks to the support of Craig Thomler and the good people at Delib Australia, it's finally up and running - and here she is! Powered by … Continue reading Community management survey – have your say!
A Melbourne school has helped fight bullying by allowing students to name their bullies on slips of paper, then drop them off anonymously in a ballot style box. St Albans Secondary College student council deployed the scheme to give students a way to speak up without fear of repercussion from their bullies (or fear of a lack … Continue reading Does your community have a ‘bully box’?