In Australia there are hundreds of working community managers and very little is known about them. That changes now. For… Read more 2015 Australian Community Management Survey
In 2014 Swarm conference co-founder Alison Michalk and I invited applications for the Swarm Board – a dedicated group of community… Read more Meet the new Swarm Board
Add your voice to the only industry conference for online community professionals in the Asia Pacific region. Swarm, Australia’s national… Read more Swarm 2015: call for speakers
Community Manager Appreciation Day is coming up on January 26, 2015 (January 27 here in Australia). Community management professionals and advocates… Read more Community Manager Appreciation Day Panels
While social networks have enjoyed the spotlight for many years, branded – or owned – communities never went away. Popular… Read more Benefits of owned community vs. social networks
When I’m asked to help a company with a community strategy, I juggle mixed reactions. I’m thrilled someone is interesting in… Read more Are you ready for community?
Sitting here watching the dramatic siege in Sydney’s Martin Place unfold with the rest of Australia and many around the world,… Read more Silence & the value of ‘slow’ community
I’ve led social media and community management for companies, hired, and worked with many social media managers and community managers. Let’s… Read more Social Media or Community?
Pseudonymity in online community received a boon last week from an unlikely source. Facebook, King of ‘real name to rule… Read more Facebook goes back to the future with Rooms
Too often people hire community managers when they’re really looking for a social media marketer, an SEO specialist, or customer… Read more What makes a good community manager?