Social media Code of Ethics

I'm proud to jointly release a new Code of Ethics for professional social media and community managers in Australia. The standard was developed in collaboration with the Australian Community Managers industry group, digital media researchers Dr Fiona Martin and Dr Jonathan Hutchison (University of Sydney), Alison Michalk and myself. The Code of Ethics can be …

Communities are the future of management

It's an exciting time for community practitioners. People everywhere are learning that successful business, management and change agency in this century requires an understanding of human systems - how to build them, sustain them and optimise them. This is the art and science of community, and its future is bright. Recognising this, the team at Pausefest have …

Work is a trust equation

Work is not a place. Work is a trust equation. It's something some businesses are still struggling to understand and challenging themselves to implement. Case in point, the UK's Daily Telegraph, which recently installed sensors under employee desks to detect when they were present (therefore presumably, 'working'). The little black boxes were provided by a company called OccupEye, …

Ditch the feedback fakery

Here's a resolution I'd love to see in 2016. Don't ask your community for their ideas, opinion or feedback if you know the response is going nowhere. Asking for feedback isn't special. Step outside and you'll trip over a poll or a survey request. Seeing that feedback folded into action is much rarer. Cut the act …

Beware the army of clones

When community has been well crafted and managed over time, its members will feel a strong sense of belonging and be able to articulate membership identifiers that make them feel part of the group. It's natural that many of those communities - built around purpose, topic or practice - are characterised by sameness rather than otherness. People join, participate and …

Ping-pong won’t solve your culture problem

Businesses world over are struggling to build and maintain healthy cultures. They're reaching for tools and toys that organisations with vibrant cultures often appear to possess, feeling like they've glimpsed the solution: a new intranet platform, a company hack-a-thon, an open plan office or the ping-pong table that's become a cliche. We see this with online communities …

Communities need to get things done

Recently I helped organise an event called The Final Mile - a weekend immersion event for anyone working on a project they wanted to complete. The event offered a place, tools and incentives to wrap up that thing they never quite got around to finishing (we've all been there). Participants worked on everything from building websites and apps, …