Social media Code of Ethics

I'm proud to jointly release a new Code of Ethics for professional social media and community managers in Australia. The standard was developed in collaboration with the Australian Community Managers industry group, digital media researchers Dr Fiona Martin and Dr Jonathan Hutchison (University of Sydney), Alison Michalk and myself. The Code of Ethics can be … Continue reading Social media Code of Ethics


Communities are the future of management

It's an exciting time for community practitioners. People everywhere are learning that successful business, management and change agency in this century requires an understanding of human systems - how to build them, sustain them and optimise them. This is the art and science of community, and its future is bright. Recognising this, the team at Pausefest have … Continue reading Communities are the future of management

Work is a trust equation

Work is not a place. Work is a trust equation. It's something some businesses are still struggling to understand and challenging themselves to implement. Case in point, the UK's Daily Telegraph, which recently installed sensors under employee desks to detect when they were present (therefore presumably, 'working'). The little black boxes were provided by a company called OccupEye, … Continue reading Work is a trust equation

Ping-pong won’t solve your culture problem

Businesses world over are struggling to build and maintain healthy cultures. They're reaching for tools and toys that organisations with vibrant cultures often appear to possess, feeling like they've glimpsed the solution: a new intranet platform, a company hack-a-thon, an open plan office or the ping-pong table that's become a cliche. We see this with online communities … Continue reading Ping-pong won’t solve your culture problem